We are seeking a skilled and customer-focused Service Technician to provide remote technical support, maintenance guidance, and troubleshooting services. In this role, you will diagnose issues, guide end-users through resolutions, and ensure systems and equipment operate efficiently.

The ideal candidate has strong technical expertise, excellent problem-solving abilities, and a commitment to delivering high-quality customer support in a remote environment.

Key Responsibilities

Provide remote troubleshooting and technical support for equipment, systems, or software
Diagnose technical issues and guide customers through step-by-step solutions
Perform system diagnostics, maintenance recommendations, and performance checks
Document service requests, resolutions, and technical procedures
Escalate complex issues to engineering or specialized teams when necessary
Assist with installation guidance, configuration, and system updates
Maintain service logs and ensure compliance with company standards
Deliver excellent customer service and ensure client satisfaction
Support continuous improvement of service processes and documentation

Required Qualifications

Associate or Bachelor's degree in Engineering, Information Technology, or a related field (or equivalent experience)
2+ years of experience in technical support, field service, or a similar role
Strong troubleshooting and diagnostic skills
Familiarity with remote support tools and service management systems
Ability to interpret technical manuals and documentation
Excellent communication and customer service skills
Strong attention to detail and organizational abilities

Mandatory Requirement

Candidates must be current residents of the United States and possess valid U.S. work authorization. Applications that do not meet this requirement will not be considered.

Preferred Qualifications

Experience with specific equipment, systems, or software relevant to the industry
Certifications such as CompTIA A+, Network+, or similar technical credentials
Experience in remote service environments or help desk operations
Knowledge of system diagnostics and performance monitoring tools

Benefits

Flexible remote work environment
Health, dental, and vision insurance
401(k) with company match
Paid Time Off (PTO) and wellness programs
Ongoing training and certification support

Work Schedule

Flexible schedule (30–40 hours per week)
Core collaboration hours aligned with U.S. time zones
Occasional extended hours for urgent service requests

Equal Opportunity Statement

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment.