Executive Support Technician L3 US

• Client in 190+ countries
  
• 6000+ Engineers
  
• 200+ Enterprise Clients
  

Requirements

What You’ll Do:

• Deliver exceptional customer service and support as an IT evangelist for CxO-level leaders and their support staff
  
• Proactively ensure the technology needs of executive leadership are met
  
• Provide in-person helpdesk support to employees when not supporting executives
  
• Participate in scheduled on-call coverage, after-hours support, and off-site executive events (meetings, conferences, business travel)
  
• Deliver high-quality IT support to C-level users and maintain strong customer satisfaction
  
• Ensure service levels are met and exceeded, identifying and implementing process improvements
  
• Support endpoint security standards (antivirus, firewall, patching, two-factor authentication)
  
• Lead testing, configuration, installation, and repair of hardware and software used by executives
  
• Collaborate with global teams to implement support processes, escalation paths, and regional visibility
  
• Provide hands-on support and training for common technical issues faced by executives and staff
  
• Perform computer upgrades, migrations, and device lifecycle management for executive users
  
• Document and maintain executive support best practices and IT procedures
  
• Own and drive IT projects and deliverables for the executive support function
  
• Act as an escalation point for helpdesk technicians and end-user support issues
  

Who You Are:

• Strong in technical support with a passion for problem-solving
  
• Highly committed to customer service with strong integrity
  
• Skilled at setting expectations and consistently following through on commitments
  
• Possess strong executive presence and professionalism
  
• Excellent at documenting case status and communicating updates clearly
  
• Continuously learning and expanding technical IT expertise
  
• Detail-oriented, especially with documentation and process maintenance
  
• Values standards, consistency, and best practices to enable scalability
  
• Able to prioritize effectively and work within deadlines
  
• Strong relationship builder with both business users and IT teams
  
• Experienced in Mac hardware and software troubleshooting
  
• Understands the importance of timely and responsive support in user experience
  

Requirements:

• 10+ years of IT Support experience in a professional environment
  
• Minimum 3 years supporting C-level executives
  
• Strong 1st and 2nd line IT support experience
  
• Proven experience managing and tracking support tickets
  
• Excellent customer service, problem-solving, and teamwork skills
  
• Strong communication and interpersonal abilities
  
• Experience working with vendors and managing external relationships
  
• Extensive technical knowledge of macOS, Android, and Windows 10/11
  
• Strong understanding of end-user technologies and support environments
  
• Knowledge of network fundamentals (network configuration, VPN, printing, etc.)
  
• Experience supporting MS Teams or other VoIP systems
  
• Expert-level support of Microsoft Office 365 (Outlook, Word, Excel, PowerPoint)
  
• Strong audio/video troubleshooting and conferencing support experience
  
• Experience with platforms such as MS Teams, Webex, and Zoom
  
• Ability to participate in on-call rotation including evenings and weekends
  
• Willingness to travel regionally or globally for executive support and events
  
• Strong attention to detail
  

Desired Skills:

• Prior experience in an IT executive support team with leadership or supervisory responsibilities
  
• Network troubleshooting experience
  
• Certifications in Mac, Linux, MCSE, or networking
  
• Experience with LDAP and Active Directory
  
• Knowledge of security practices and mobile device management (MDM)
  

Benefits

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